Couriers Group of Companies has always
prided itself on its strong customer service
and has always sought to maximize this
strength by the use of the most innovative
technological solutions available.
So how does this
benefit you the customer?
Accuracy of the flow of data is the leading
benefit resulting in near perfect
performance of your pick-up and delivery
request and precise proof of delivery with
printed name and signature available for all
deliveries and accurate time stamps
throughout the entire delivery process.
tracking capability gives total assurance to
customers that any issues with deliveries
can be tracked from pick-up (even on route
to pick-up) and delivery.
Delays, detours are all recorded
and time stamped for 100%
Internet bookings with
additional features available
Addresses - add, modify or
delete your own frequent pick-up
and delivery addresses.
- add modify or delete your own
delivery references for
"This feature allows you to
provide any number of cost
centres, or fixed
purchase order numbers or
customer billing references for
reconciliation and on charging
/ Cost centre sorting - have us sort and
group your courier charges by your reference
(internal or external cost centres) for easy
of Delivery (POD) - print or view your
delivery POD online or even email it direct
to your customer.
PDF and Excel documents - Invoices and Price
Lists supplied in either or both formats.
- Automatically send to one or multiple
Job Detail Reports, Daily - if required and
sent by email.
Whether you place your booking by telephone
or via our on line booking page, your
delivery information is electronically
transferred via our FMS transport software
management system to the despatch screens.
Our intuitive software utilizing all of the
data provided by our full fleet satellite
tracking systems, analyses all of the
information of driver/vehicle locations,
directions and current work to calculate
which vehicle is best to meet your needs and
our service obligations.
Once the driver is selected the despatcher
transfers that job to the driver via their
fully mobile PDA (Personal Data Assistant).
The driver acknowledges receipt of the job
details by pushing the accept button which
sends a confirmation back to our
despatchers. When the driver has completed
the pick-up of the delivery they push the
pick-up button on their PDA to send a
confirmation to our operational staff.
The same process applies upon delivery when
the driver selects the "deliver" button on
their PDA before handing the device to the
receiver of the goods for recording their
printed name and signature on the glass
All of these steps are time stamped as they
occur and all of this information is
instantly available to our operational staff
and customers via our online track and trace
The entire process is fully transparent and
therefore accountable at all times.
Join Roadrunner Couriers by clicking
(08) 8241 8999 and let us take care of your
courier needs while you concentrate on
building your business!